Collection and analysis of content is now current and systems that process new content in Recorded Future are operating normally.
We apologize for the delays earlier today. Please contact our support team at firstname.lastname@example.org
if you have any questions.
Feb 21, 16:38 EST
The content collection and analysis process is now up and running. We are working through the queue of new content and expect to be back to normal operations at 4.30 ETA.
Feb 21, 15:48 EST
The UI performance is back to normal and the API is up and running. We are currently working on getting the collection and analysis processes working again.
Feb 21, 15:18 EST
We have identified the issue and are working on a resolution. We have had to shut down the API access temporarily as well. ETA is unchanged - 4.30 PM EST.
Feb 21, 15:12 EST
We are currently experiencing a delay in our content collection and analysis processes by approximately 90 minutes.
This means that there is a delay between when content is published and when it is available in Recorded Future's web application, API, and alerts. Other systems are running normally, historical data is still available, and we do not anticipate any data loss from this issue.
We are also facing performance issues in the user interface.
We are working on identifying the root cause of the problem and expect to be back to normal processing at about 4.30 PM EST.
We will follow up when the system is back to normal, but please contact our support team at email@example.com
if you have any questions or concerns.
Director of Intelligence Services
Feb 21, 15:01 EST