All Systems Operational

About This Site

Welcome to Recorded Future's status page. Visit support.recordedfuture.com for further help and support.

The Recorded Future Team

User Interface ? Operational
API ? Operational
Alerts ? Operational
Collection and Processing ? Operational
Support Site ? Operational
Company homepage ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Apr 23, 2017

No incidents reported today.

Apr 22, 2017

No incidents reported.

Apr 21, 2017

No incidents reported.

Apr 20, 2017
Resolved - Customers,

Collection and analysis of content is now current and systems that process new content in Recorded Future are operating normally.

We apologize for the delays earlier this evening. Please contact our support team at support@recordedfuture.com if you have any questions.

Thanks,
Chris
Apr 20, 21:12 EDT
Monitoring - Customers,

We are making progress in reducing the earlier delay in collection. The issue has been identified and we expect to be back to normal collection processing and performance in approximately 40 minutes at 8:30pm EST.

As described earlier, other systems are running normally, older data is still available as normal, and we do not anticipate any data losses from this issue. We will confirm when the system is back to normal, but please contact our support team at support@recordedfuture.com if you have any questions or concerns.

Chris
Apr 20, 19:54 EDT
Investigating - Dear Customer,

We are currently experiencing a delay in our content collection and analysis processes by approximately 60 minutes.

This means that there is a delay between when content is published and when it is available in Recorded Future's web application, API, and alerts. Other systems are running normally, historical data is still available, and we do not anticipate any data loss from this issue.

We are working to identify the root cause of the problem and will update when an ETA has been defined or the issue is immediately resolved. Please contact our support team at support@recordedfuture.com if you have any questions or concerns.

Thank you,
Chris

Chris Holden
Director of Intelligence Services
Recorded Future
Apr 20, 19:20 EDT
Completed - The scheduled maintenance has been completed.
Apr 20, 03:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 20, 02:00 EDT
Scheduled - Recorded Future's process for collection and analysis will be paused on Thursday, April 20 from 2:00 AM EDT to 3:00 AM EDT for some additional system maintenance to the one today Tuesday 18th. This will render a delay in new incoming data for 1 hour affecting the UI, API and alerts. Apart from this delay the product is fully accessible.

We will follow up when the system is back to normal, but please contact our support team at support@recordedfuture.com if you have any questions or concerns.

Thank you,
Chris

Chris Holden
Director of Intelligence Services
Recorded Future
Apr 18, 03:36 EDT
Apr 19, 2017

No incidents reported.

Apr 18, 2017
Resolved - Customers,

The issue causing slow UI and API response times is resolved. System performance and response times are back to normal.

Please contact our support team at support@recordedfuture.com if you have any questions or concerns.

Thank you,
Chris
Apr 18, 16:04 EDT
Investigating - Dear Customer,

We are currently seeing slow response times in the UI and API. Our engineers are currently assessing the issue and working to resolve it as quickly as possible. We will update you with more information about an anticipated time to resolution as soon as possible.

Please contact our support team at support@recordedfuture.com if you have any questions or concerns.

Thank you,
Chris

Chris Holden
Director of Intelligence Services
Recorded Future
Apr 18, 15:31 EDT
Completed - The scheduled maintenance has been completed.
Apr 18, 03:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 02:00 EDT
Scheduled - Recorded Future's process for collection and analysis will be paused on Tuesday, April 18 from 2:00 AM EDT to 3:00 AM EDT for system maintenance. This will render a delay in new incoming data for 1 hour affecting the UI, API and alerts. Apart from this delay the product is fully accessible.

We will follow up when the system is back to normal, but please contact our support team at support@recordedfuture.com if you have any questions or concerns.

Thank you,
Chris

Chris Holden
Director of Intelligence Services
Recorded Future
Apr 11, 10:39 EDT
Apr 17, 2017

No incidents reported.

Apr 16, 2017

No incidents reported.

Apr 15, 2017

No incidents reported.

Apr 14, 2017

No incidents reported.

Apr 13, 2017

No incidents reported.

Apr 12, 2017
Dear Customer,

Content collection from Pastebin has been degraded since March 27. From that date until yesterday, we have only been receiving a small subset of our usually comprehensive harvesting of public pastes on Pastebin. We have been able to recover a majority of the documents missed, but some (such as those deleted before we collected them) will unfortunately be unobtainable.

The issue only impacted collection of content from Pastebin. Other sources and other services, including availability of alerts and access to Recorded Future via the web application and API, are unaffected by this issue.

Please note that while content recovered is immediately visible in the web application, alert notifications will not trigger on this backfilled content. Today, the Intelligence Services team will review the past several weeks of Pastebin documents manually and contact your teams if we discover anything that could potentially impact your organization. The team is also directly available to work with you in delivering Pastebin content from the timeframe in question so that you can independently review.

We have updated our source monitoring to mitigate the risk of similar collection gaps in the future, and apologize for the disruption. Please contact our support team at support@recordedfuture.com if you have questions or concerns.

Thank you,

Chris Holden
Director, Intelligence Services
Recorded Future
Apr 12, 11:11 EDT
Apr 11, 2017

No incidents reported.

Apr 10, 2017

No incidents reported.

Apr 9, 2017

No incidents reported.