All Systems Operational

About This Site

Welcome to Recorded Future's status page.

User Interface ? Operational
API Operational
Alerts Operational
Collection and Processing ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Sep 28, 2016

No incidents reported today.

Sep 27, 2016

No incidents reported.

Sep 26, 2016

No incidents reported.

Sep 25, 2016

No incidents reported.

Sep 24, 2016

No incidents reported.

Sep 23, 2016

No incidents reported.

Sep 22, 2016

No incidents reported.

Sep 21, 2016
Resolved - Dear Customer,

The Recorded Future team has resolveded the performance issue.

We understand the impact a system disruption may have on your business. We have identified the core cause of this problem and are currently working on a resolution to prevent this from happening again.

You can contact our support team at support@recordedfuture.com to discuss this issue or any other questions you may have regarding our products. We're always here to help.
Sep 21, 03:34 EDT
Update - Dear Customer,

The Recorded Future team has resolveded the performance issue.

We understand the impact a system disruption may have on your business. We have identified the core cause of this problem and are currently working on a resolution to prevent this from happening again.

You can contact our support team at support@recordedfuture.com to discuss this issue or any other questions you may have regarding our products. We're always here to help.

Thank you,
Petter

Petter Eriksson
VP Engineering
Recorded Future
Sep 21, 03:33 EDT
Update - Access to the Recorded Future API is once again available. Recorded Future integrations (Splunk, ArcSight, Maltego, etc) as well as calls directly to the API are functioning normally.

As mentioned in the previous update, we are keeping the incident open for any updates until final resolution. Please contact our support team at support@recordedfuture.com if you have any questions, thanks.
Sep 20, 20:08 EDT
Monitoring - The UI performance has now improved and is closer to normal levels. We are keeping the incident open for any updates until final resolution.
Sep 20, 18:03 EDT
Identified - We have found the issue to be related to our indexes. In order to get back to normal performance we need to reboot the indexing cluster. The UI will continue to have degraded performance for about 12 hours - to 3 AM EST. Alerts and harvesting of sources are not affected.
Sep 20, 15:19 EDT
Update - We are still investigating to try and find the issue.
Sep 20, 13:56 EDT
Update - We have had to turn of our API temporarily in order to find what is the causing the overload.
Sep 20, 13:16 EDT
Investigating - Dear Customer,

The recent performance issues are unfortunately back rendering the UI very slow. We are investigating the issue.


Thank you,
Petter

Petter Eriksson
VP Engineering
Recorded Future
Sep 20, 13:09 EDT
Sep 20, 2016
Resolved - The Recorded Future team has resolved the performance issue.

You can contact our support team at support@recordedfuture.com to discuss this issue or any other questions you may have regarding our products. We're always here to help.

Thank you,
Petter

Petter Eriksson
VP Engineering
Recorded Future
Sep 20, 12:45 EDT
Update - Performance has improved. We are currently monitoring our service.
Sep 20, 12:21 EDT
Update - Still having issues with performance. New ETA is 12.30 EST.
Sep 20, 11:48 EDT
Update - The current issue also results in a delay for new data showing up in the system and alerts being sent out. The delay is about 15 min.
Sep 20, 11:15 EDT
Monitoring - We are still experiencing very slow response times in our UI. Working on a resolution - ETA about 30 min.
Sep 20, 10:53 EDT
Identified - Dear Customer,

We had very slow response times since about 9 AM EST. It's starting to look better now.

Please contact our support team at support@recordedfuture.com if you have any questions or concerns.

Thank you,
Petter

Petter Eriksson
VP Engineering
Recorded Future
Sep 20, 10:35 EDT
Sep 19, 2016
Resolved - Dear Customer,

The Recorded Future team has resolved the delay issue.

The root cause has been identified and addressed.

You can contact our support team at support@recordedfuture.com to discuss this issue or any other questions you may have regarding our products and services. We're always here to help.

Thank you,
Petter

Petter Eriksson
VP Engineering
Recorded Future
Sep 19, 09:21 EDT
Update - The delay is still at about 90 min. We are starting a new process to manage all new incoming data in real time. That means that all new data flowing in will be processed directly and the 90 min window delay we currently have will be processed seperately.
Sep 19, 06:04 EDT
Update - We are currently down to a 90 min delay, but are seeing a slower recovery pace. New ETA for normal process time is 6 AM EST.
Sep 19, 01:26 EDT
Monitoring - The delay is decreasing, but at a slower pace than at first expected. We expect to be back to normal processing at 1 to 2 AM EST.

Petter Eriksson
VP Engineering
Recorded Future
Sep 18, 17:56 EDT
Identified - Dear Customer,

We are currently facing a delay in our harvesting process of about 4 hours. This means that new data via UI and alerts face the same delay. We have identified the root cause of the problem and expect to be back to normal processing at about 6PM EST.

We will follow up when the system is back to normal, but please contact our support team at support@recordedfuture.com if you have any questions or concerns.

Thank you,
Petter

Petter Eriksson
VP Engineering
Recorded Future
Sep 18, 11:17 EDT
Sep 17, 2016

No incidents reported.

Sep 16, 2016

No incidents reported.

Sep 15, 2016

No incidents reported.

Sep 14, 2016

No incidents reported.