All Systems Operational

About This Site

Welcome to Recorded Future's status page.

User Interface ? Operational
API Operational
Alerts Operational
Collection and Processing ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Feb 23, 2017

No incidents reported today.

Feb 22, 2017

No incidents reported.

Feb 21, 2017
Resolved - Customers,

Collection and analysis of content is now current and systems that process new content in Recorded Future are operating normally.

We apologize for the delays earlier today. Please contact our support team at support@recordedfuture.com if you have any questions.

Thanks,
Chris
Feb 21, 16:38 EST
Monitoring - The content collection and analysis process is now up and running. We are working through the queue of new content and expect to be back to normal operations at 4.30 ETA.
Feb 21, 15:48 EST
Update - The UI performance is back to normal and the API is up and running. We are currently working on getting the collection and analysis processes working again.
Feb 21, 15:18 EST
Identified - We have identified the issue and are working on a resolution. We have had to shut down the API access temporarily as well. ETA is unchanged - 4.30 PM EST.
Feb 21, 15:12 EST
Investigating - Dear Customer,

We are currently experiencing a delay in our content collection and analysis processes by approximately 90 minutes.

This means that there is a delay between when content is published and when it is available in Recorded Future's web application, API, and alerts. Other systems are running normally, historical data is still available, and we do not anticipate any data loss from this issue.

We are also facing performance issues in the user interface.

We are working on identifying the root cause of the problem and expect to be back to normal processing at about 4.30 PM EST.

We will follow up when the system is back to normal, but please contact our support team at support@recordedfuture.com if you have any questions or concerns.

Thank you,
Chris

Chris Holden
Director of Intelligence Services
Recorded Future
Feb 21, 15:01 EST
Feb 20, 2017

No incidents reported.

Feb 19, 2017

No incidents reported.

Feb 18, 2017

No incidents reported.

Feb 17, 2017

No incidents reported.

Feb 16, 2017

No incidents reported.

Feb 15, 2017
Resolved - Customers,

The issue affecting Extensions in Intel Cards is resolved and results are now being returned as expected. As mentioned earlier, other elements of Recorded Future were not impacted and, only the Extensions (https://support.recordedfuture.com/hc/en-us/articles/115001398448-Intel-Card-Extensions-Overview).

We apologize for the disruption, and please contact our support team at support@recordedfuture.com if you have any questions or concerns.

Thank you,

Chris Holden
Director, Intelligence Services
Recorded Future
Feb 15, 17:53 EST
Identified - Dear Customer -

The OMNI Extensions used to query partner data from our Intel Cards are currently displaying an error and not returning results. This does not affect the Recorded Future data shown in the Intel Cards, nor does it impact other aspects of the UI, API, or alerts.

Our engineers have identified the likely cause, and we anticipate that the Extensions should be available in a few hours. We will follow up when the system is back to normal, but please contact our support team at support@recordedfuture.com if you have any questions or concerns.

Thank you,

Chris Holden
Director, Intelligence Services
Recorded Future
Feb 15, 13:15 EST
Feb 14, 2017

No incidents reported.

Feb 13, 2017
Resolved - Customers,

Our support site is once again operational. You will need to sign into your Recorded Future account in order to access the full set of content available at support.recordedfuture.com.

Please let us know if you have any questions, and we apologize for the disruption to this resource.

Thanks,
Chris

Chris Holden
Director, Intelligence Services
Recorded Future
Feb 13, 14:12 EST
Identified - Dear Customer,

We are experiencing accessibility issues with our support site, support.recordedfuture.com. Our engineers are currently working to resolve this problem as quickly as possible. This issue does not affect your access to the product, API, or alert delivery. It also does not impact our data collection or any other core processes.

If you need to consult our product documentation soon, please refer to community.recordedfuture.com for the time being.

The soonest estimate for the support site to return to operation is on Monday, February 13. We will update this timeframe more specifically when more information is available.

Please contact our support team at support@recordedfuture.com if you have any questions or concerns.

Thank you,
Chris

Chris Holden
Director of Intelligence Services
Recorded Future
Feb 10, 11:39 EST
Feb 12, 2017

No incidents reported.

Feb 11, 2017

No incidents reported.

Feb 10, 2017
Dear Customer,

Some Recorded Future alerts scheduled to send this morning between 5:15 and 6:25 AM (EST) were lost due to a partial outage of our alerting infrastructure. This affected both email alerts and in-app notifications. Not all alerts were affected. We have identified what caused the outage and taken steps to prevent it from occurring again.

While some alerts did not send, data was collected and processed as normal. Users can check for new items of interest by querying results directly in the UI.

Please contact our support team at support@recordedfuture.com if you have any questions or concerns.

Thank you,
Chris

Chris Holden
Director of Intelligence Services
Recorded Future
Feb 10, 15:19 EST
Resolved - This incident has been resolved.
Feb 10, 08:28 EST
Investigating - Dear Customer,

We are currently experiencing a delay in our alert processes by approximately 30 min.

This means that there is a delay between when content is published and when you get alerts. Other systems are running normally and we do not anticipate any data loss from this issue.

We also had an alert stop between approximately 5.15 to 6.25 AM EST. These alerts were queued and are currently being processed.

We have identified the root cause of the problem and expect to be back to normal processing at about 7.30 AM EST.

We will follow up when the system is back to normal, but please contact our support team at support@recordedfuture.com if you have any questions or concerns.

Thank you,
Chris

Chris Holden
Director of Intelligence Services
Recorded Future
Feb 10, 06:53 EST
Feb 9, 2017
Dear Customer,

Recorded Future experienced a delay in our content collection and analysis processes between 5:50pm EST and 8:20pm EST. New content was not processed during that timeframe and delivery of alerts was delayed.

The issue is resolved and our processing queue is back to normal. While alert delivery from this timeframe may have been delayed, we do not anticipate any data loss from this issue.

Again, all Recorded Future systems are now running normally, but please contact our support team at support@recordedfuture.com if you have any questions or concerns.

Thank you,
Chris

Chris Holden
Director, Intelligence Services
Recorded Future
Feb 9, 21:12 EST