All Systems Operational

About This Site

Welcome to Recorded Future's status page.

User Interface ? Operational
API Operational
Alerts Operational
Collection and Processing ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Past Incidents
Aug 30, 2016

No incidents reported today.

Aug 29, 2016

No incidents reported.

Aug 28, 2016

No incidents reported.

Aug 27, 2016

No incidents reported.

Aug 26, 2016

No incidents reported.

Aug 25, 2016

No incidents reported.

Aug 24, 2016

No incidents reported.

Aug 23, 2016

No incidents reported.

Aug 22, 2016

No incidents reported.

Aug 21, 2016

No incidents reported.

Aug 20, 2016

No incidents reported.

Aug 19, 2016
Resolved - Dear Customer,

The system is now fully back to normal processing time.


You can contact our support team at support@recordedfuture.com to discuss this issue or any other questions you may have regarding our products. We're always here to help.

Thank you,
Petter

Petter Eriksson
VP Engineering
Recorded Future
Aug 19, 18:20 EDT
Update - Dear customer, we are moving back to normal processing time, but slower than expected. The new estimate is about 2-3 hours from now, meaning at 7 to 8 PM EDT.

Thank you,
Petter

Petter Eriksson
VP Engineering
Recorded Future
Aug 19, 17:06 EDT
Identified - Dear customer, we've identified the issue and resolved it. It will take about 1 hour to be back to normal processing time.

Thank you,
Petter

Petter Eriksson
VP Engineering
Recorded Future
Aug 19, 15:29 EDT
Investigating - Dear Customer,

We are currently having an issue with our automatic scaling process. This means that we are not processing data fast enough. We therefor have a delay in new data being visible in the system and alerts being sent.

We are currently estimating the resolution time to be about 1 hour.

We will follow up when the system is back to normal, but please contact our support team at support@recordedfuture.com if you have any questions or concerns.

Thank you,
Petter

Petter Eriksson
VP Engineering
Recorded Future
Aug 19, 14:44 EDT
Aug 18, 2016
Resolved - We have identified the issue being a high load on our indexing machines and we have addressed the issue. It will take about 4-6 hours until the machines are fully balanced. Until then you may experience some slowness in the UI. We are continuing to monitor our services.

Please contact our support team at support@recordedfuture.com if you have any questions or concerns.
Aug 18, 12:27 EDT
Investigating - Dear Customer,

We are experiencing performance issues in the UI. We are working to resolve the issue.

We will follow up when the system is back to normal, but please contact our support team at support@recordedfuture.com if you have any questions or concerns.

Thank you,
Petter

Petter Eriksson
VP Engineering
Recorded Future
Aug 18, 12:01 EDT
Aug 17, 2016

No incidents reported.

Aug 16, 2016

No incidents reported.