tag:status.recordedfuture.com,2005:/historyRecorded Future Status - Incident History2024-03-29T01:23:44-04:00Recorded Futuretag:status.recordedfuture.com,2005:Incident/203161872024-03-21T02:31:56-04:002024-03-21T02:31:56-04:00Sandbox Outage<p><small>Mar <var data-var='date'>21</var>, <var data-var='time'>02:31</var> EDT</small><br><strong>Resolved</strong> - Dear Client,<br /><br />We are happy to report that the Sandbox has returned to normal operations. Please reach out to support@recordedfuture.com if you have any questions.<br /><br />Regards,<br />Recorded Future Platform Operations</p><p><small>Mar <var data-var='date'>21</var>, <var data-var='time'>02:13</var> EDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Mar <var data-var='date'>21</var>, <var data-var='time'>00:24</var> EDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Mar <var data-var='date'>21</var>, <var data-var='time'>00:23</var> EDT</small><br><strong>Investigating</strong> - Dear Clients,<br /><br />We are currently experiencing an outage with both our Enterprise and Private Sandbox instances. The outage is currently being investigated.<br /><br />We will continue to provide updates. Please contact our Support Team at support@recordedfuture.com if you have any questions.<br /><br />Regards,<br />Recorded Future Platform Operations</p>tag:status.recordedfuture.com,2005:Incident/199791862024-02-21T04:21:25-05:002024-02-21T04:21:25-05:00Collective Insights - Collection & Processing<p><small>Feb <var data-var='date'>21</var>, <var data-var='time'>04:21</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>21</var>, <var data-var='time'>04:20</var> EST</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Feb <var data-var='date'>20</var>, <var data-var='time'>16:23</var> EST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Feb <var data-var='date'>13</var>, <var data-var='time'>17:33</var> EST</small><br><strong>Investigating</strong> - Dear Client,<br /><br />We are currently experiencing a service disruption with the collection and processing of Recorded Future Collective Insights. Our team is actively looking into this with high priority.<br /><br />We will continue to provide updates as they become available. Please contact our support team at support@recordedfuture.com if you have any questions.<br /><br />Regards,<br />Recorded Future Platform Operations</p>tag:status.recordedfuture.com,2005:Incident/195070132023-12-22T11:39:25-05:002023-12-22T11:39:25-05:00Image-based Logo Detection Service Disruption<p><small>Dec <var data-var='date'>22</var>, <var data-var='time'>11:39</var> EST</small><br><strong>Resolved</strong> - Dear Client,<br /><br />The Image-based Logo Detection has been restored, and the backlog has cleared. Alerts have resumed normal operations at this time.<br /><br />Please reach out to support@recordedfuture.com if you have any questions.<br /><br />Regards,<br />Recorded Future Platform Operations</p><p><small>Dec <var data-var='date'>22</var>, <var data-var='time'>09:42</var> EST</small><br><strong>Investigating</strong> - Dear Client,<br /><br />We are currently experiencing an outage impacting Alerts using Image-based Logo Detection. The Alerts are not triggering at this time but are expected to be backfilled once the service is restored. The incident is currently being investigated.<br /><br />We will continue to provide updates. Please contact our Support Team at support@recordedfuture.com if you have any questions.<br /><br />Regards,<br />Recorded Future Platform Operations</p>tag:status.recordedfuture.com,2005:Incident/193902622023-12-10T02:38:51-05:002023-12-10T02:38:51-05:00Sandbox Outage<p><small>Dec <var data-var='date'>10</var>, <var data-var='time'>02:38</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'>10</var>, <var data-var='time'>02:35</var> EST</small><br><strong>Update</strong> - Dear Client,<br /><br />We are happy to report that the Sandbox has returned to normal operations. Please reach out to support@recordedfuture.com if you have any questions.<br /><br />Regards,<br />Recorded Future Platform Operations</p><p><small>Dec <var data-var='date'>10</var>, <var data-var='time'>00:16</var> EST</small><br><strong>Investigating</strong> - Dear Clients,<br /><br />We are currently experiencing an outage with both our Recorded Future Sandbox and our Private Triage Hatching Sandbox. The outage is currently being investigated.<br /><br />We will continue to provide updates. Please contact our Support Team at support@recordedfuture.com if you have any questions.<br /><br />Regards,<br />Recorded Future Platform Operations</p>tag:status.recordedfuture.com,2005:Incident/193711702023-12-07T21:05:51-05:002023-12-07T21:05:51-05:00Sandbox Outage<p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>21:05</var> EST</small><br><strong>Resolved</strong> - Dear Client,<br /><br />We are happy to report that the Sandbox has returned to normal operations. Please reach out to support@recordedfuture.com if you have any questions.<br /><br />Regards,<br />Recorded Future Platform Operations</p><p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>18:01</var> EST</small><br><strong>Investigating</strong> - We are currently experiencing an outage with both our Recorded Future Sandbox and our Private Triage Hatching Sandbox. The outage is currently being investigated.<br /><br />We will continue to provide updates. Please contact our Support Team at support@recordedfuture.com if you have any questions.<br /><br />Regards,<br />Recorded Future Platform Operations</p>tag:status.recordedfuture.com,2005:Incident/191558792023-11-24T15:56:40-05:002023-11-24T15:56:40-05:00Attack Surface Intelligence Module Outage<p><small>Nov <var data-var='date'>24</var>, <var data-var='time'>15:56</var> EST</small><br><strong>Resolved</strong> - Dear Client,<br /><br />We are happy to report that the outage impacting the Attack Surface Intelligence (ASI) module has ended. All ASI components are operational, and data has been fully restored. Please contact our Support team with any questions. We want to thank you for your patience while we worked to restore service to this module.<br /><br />Regards,<br />Recorded Future Platform Operations</p><p><small>Nov <var data-var='date'>21</var>, <var data-var='time'>18:11</var> EST</small><br><strong>Update</strong> - Dear Client, <br /><br />We would like to thank you for your patience as we have been working diligently on addressing the issues surrounding the Attack Surface Intelligence (ASI) module. We have identified the affected areas of impact and are taking steps to remediate these issues.<br /><br />Client projects have resumed normal operation and scanning, including the restoration of all historical exposure data.<br /><br />Some supporting historical data from Crunchbase, WHOIS, and DNS resolutions will continue to be restored over the next 3 days. Any changes in project scope may yield incomplete results as the restoration is completed.<br /><br />Regards,<br />Recorded Future Platform Operations</p><p><small>Nov <var data-var='date'>20</var>, <var data-var='time'>06:13</var> EST</small><br><strong>Update</strong> - We continue to experience data degradation within the ASI Module. Efforts to sync historical data back to accounts is still in progress at this time.<br /><br />Updates will be provided as they become available. Please contact our support team at support@recordedfuture.com if you have any questions.<br /><br />Regards,<br />Recorded Future Platform Operations</p><p><small>Nov <var data-var='date'>20</var>, <var data-var='time'>02:21</var> EST</small><br><strong>Update</strong> - Following our previous communications about the current ASI Module data degradation event, our team continues to make progress towards syncing historical data back to accounts.<br /><br />More updates will be provided as they become available. Please contact our support team at support@recordedfuture.com if you have any questions.<br /><br />Regards,<br />Recorded Future Platform Operations</p><p><small>Nov <var data-var='date'>19</var>, <var data-var='time'>22:17</var> EST</small><br><strong>Update</strong> - We continue to experience data degradation within the ASI Module. Efforts to sync historical data back to accounts is still in progress at this time.<br /><br />Updates will be provided as they become available. Please contact our support team at support@recordedfuture.com if you have any questions.<br /><br />Regards,<br />Recorded Future Platform Operations</p><p><small>Nov <var data-var='date'>19</var>, <var data-var='time'>18:18</var> EST</small><br><strong>Update</strong> - We continue to experience data degradation within the ASI Module. Efforts to sync historical data back to accounts is still in progress at this time.<br /><br />Updates will be provided as they become available. Please contact our support team at support@recordedfuture.com if you have any questions.<br /><br />Regards,<br />Recorded Future Platform Operations</p><p><small>Nov <var data-var='date'>19</var>, <var data-var='time'>14:26</var> EST</small><br><strong>Update</strong> - The ASI Module is currently experiencing data degradation. We are committed to providing the best possible service, and are working tirelessly to sync historical data back to accounts. <br /><br />We will provide updates as they become available. Please contact our support team at support@recordedfuture.com if you have any questions.<br /><br />Regards,<br />Recorded Future Platform Operations</p><p><small>Nov <var data-var='date'>19</var>, <var data-var='time'>10:21</var> EST</small><br><strong>Update</strong> - We continue to experience data degradation within the ASI Module. Efforts to sync historical data back to accounts is still in progress at this time.<br /><br />Updates will be provided as they become available. Please contact our support team at support@recordedfuture.com if you have any questions.<br /><br />Regards,<br />Recorded Future Platform Operations</p><p><small>Nov <var data-var='date'>19</var>, <var data-var='time'>06:15</var> EST</small><br><strong>Update</strong> - We continue to experience data degradation within the ASI Module. Efforts to sync historical data back to accounts is still in progress at this time.<br /><br />Updates will be provided as they become available. Please contact our support team at support@recordedfuture.com if you have any questions.<br /><br />Regards,<br />Recorded Future Platform Operations</p><p><small>Nov <var data-var='date'>19</var>, <var data-var='time'>02:15</var> EST</small><br><strong>Update</strong> - We continue to experience data degradation within the ASI Module. Efforts to sync historical data back to accounts is still in progress at this time.<br /><br />Updates will be provided as they become available. Please contact our support team at support@recordedfuture.com if you have any questions.<br /><br />Regards,<br />Recorded Future Platform Operations</p><p><small>Nov <var data-var='date'>18</var>, <var data-var='time'>22:20</var> EST</small><br><strong>Update</strong> - The ASI Module continues to experience data degradation, however, we are still working around the clock to sync historical data back to accounts. As efforts continue more data should become available.<br /><br />We will continue to provide updates. Please contact our support team at support@recordedfuture.com if you have any questions.<br /><br />Regards,<br />Recorded Future Platform Operations</p><p><small>Nov <var data-var='date'>18</var>, <var data-var='time'>18:10</var> EST</small><br><strong>Update</strong> - The ASI Module continues to experience data degradation. We are working to restore historical data. Present and ongoing attack surface scanning is not impacted.<br /><br />We will continue to provide updates as they become available. Please contact our support team at support@recordedfuture.com if you have any questions.<br /><br />Regards,<br />Recorded Future Platform Operations</p><p><small>Nov <var data-var='date'>18</var>, <var data-var='time'>14:23</var> EST</small><br><strong>Update</strong> - The ASI Module has experienced a data degradation. We are working to restore historical data. Present and ongoing attack surface scanning is not impacted.<br /><br />Once we have an update we'll reach out, but please contact our support team at support@recordedfuture.com if you have any questions or concerns.<br /><br />Regards,<br />Recorded Future Platform Operations</p><p><small>Nov <var data-var='date'>18</var>, <var data-var='time'>10:33</var> EST</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Nov <var data-var='date'>18</var>, <var data-var='time'>08:17</var> EST</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Nov <var data-var='date'>18</var>, <var data-var='time'>04:29</var> EST</small><br><strong>Update</strong> - Hello,<br /><br />We are still working towards a resolution.<br /><br />We will follow up when the system is back to normal, please contact our support team at support@recordedfuture.com if you have any questions or concerns.<br /><br />Regards,<br />Recorded Future Platform Operations</p><p><small>Nov <var data-var='date'>18</var>, <var data-var='time'>00:42</var> EST</small><br><strong>Update</strong> - We are addressing the delay but slower than expected.<br /><br />We will follow up when the system is back to normal, but please contact our support team at support@recordedfuture.com if you have any questions or concerns.<br /><br />Regards,<br />Recorded Future Platform Operations</p><p><small>Nov <var data-var='date'>17</var>, <var data-var='time'>19:50</var> EST</small><br><strong>Update</strong> - We are continuing to work on a fix.</p><p><small>Nov <var data-var='date'>17</var>, <var data-var='time'>18:16</var> EST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p>tag:status.recordedfuture.com,2005:Incident/190015692023-11-13T04:31:24-05:002023-11-13T04:31:24-05:00Upcoming Security Update - Deactivation of Weak Ciphers (November 13, 2023)<p><small>Nov <var data-var='date'>13</var>, <var data-var='time'>04:31</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'>13</var>, <var data-var='time'>04:01</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'> 2</var>, <var data-var='time'>12:05</var> EDT</small><br><strong>Scheduled</strong> - Dear Client,<br /><br />Recorded Future will deactivate support for a number of deprecated TLS cipher suites on Monday, November 13th, 2023, across all public-facing Recorded Future platform applications including the Recorded Future Portal, Connect API, and related integrations and services . We're providing you notice now so that our customers and partners can prepare for this upcoming update.<br /><br />The following cipher suites will be deactivated:<br /><br />TLS_ECDHE_ECDSA_WITH_AES_128_CBC_SHA<br />TLS_ECDHE_RSA_WITH_AES_128_CBC_SHA256<br />TLS_ECDHE_RSA_WITH_AES_128_CBC_SHA<br />TLS_RSA_WITH_AES_128_GCM_SHA256<br />TLS_RSA_WITH_AES_128_CBC_SHA256<br />TLS_RSA_WITH_AES_128_CBC_SHA<br />TLS_ECDHE_RSA_WITH_AES_256_CBC_SHA384<br />TLS_ECDHE_RSA_WITH_AES_256_CBC_SHA<br />TLS_RSA_WITH_AES_256_GCM_SHA384<br />TLS_RSA_WITH_AES_256_CBC_SHA256<br />TLS_RSA_WITH_AES_256_CBC_SHA<br />SSL_CK_DES_192_EDE3_CBC_WITH_SHA<br />DES-CBC3-SHA<br />ECDHE-ECDSA-AES128-SHA<br /><br /><br />If the browser (or other connection agent) you are using does not support any of the modern ciphers, you’ll get presented with an error message presented by your web browser or other tool as a result of trying to connect to the Recorded Platform.<br /> <br />That being said, we expect very minimal impact from this change, with less than .1% of connection attempts utilizing these ciphers actively across our platform. Otherwise, no downtime is expected with this update.<br /><br />We're deactivating these cipher suites to ensure we're providing you with safe and secure connections. The security industry considers ciphers that support CBC mode encryption to be weak due to past exploits and bugs against specific implementations.<br /><br />If you have any questions about this change ahead of the update, please contact Recorded Future support at support@recordedfuture.com. Thank you.<br /><br />Regards,<br />Recorded Future Platform Operations</p>tag:status.recordedfuture.com,2005:Incident/185391582023-09-18T20:05:59-04:002023-09-18T21:39:10-04:00Application Portal Service Disruption<p><small>Sep <var data-var='date'>18</var>, <var data-var='time'>20:05</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'>18</var>, <var data-var='time'>20:05</var> EDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Sep <var data-var='date'>18</var>, <var data-var='time'>18:57</var> EDT</small><br><strong>Update</strong> - Dear Client,<br /><br />A fix has been implemented by the cloud provider and the Recorded Future application portal, via https://app.recordedfuture.com/live/ is now operational.<br /><br />We will continue to monitor the situation and provide updates as they become available. <br /><br />Please contact our support team at support@recordedfuture.com, or your Intelligence Services Consultant if you have any questions.<br /><br />Regards,<br />Recorded Future Platform Operation</p><p><small>Sep <var data-var='date'>18</var>, <var data-var='time'>17:03</var> EDT</small><br><strong>Investigating</strong> - Dear Client,<br /><br />We are currently experiencing a service disruption with the Recorded Future application portal (via https://app.recordedfuture.com/live/ ) and possibly other Recorded Future services, that we believe may be attributed to an incident with our cloud hosting provider. Symptoms may include errors attempting to log in to the portal, or the page continuously loading. Our operations team is actively looking into this with high priority.<br /><br />We will continue to provide updates as they become available. Please contact our support team at support@recordedfuture.com if you have any questions.<br /><br />Regards,<br />Recorded Future Platform Operations</p>tag:status.recordedfuture.com,2005:Incident/177584092023-07-04T02:04:47-04:002023-07-04T02:04:47-04:00Support Site Currently Unavailable<p><small>Jul <var data-var='date'> 4</var>, <var data-var='time'>02:04</var> EDT</small><br><strong>Resolved</strong> - Dear Client,<br /><br />We've confirmed that the incident that was affecting access to our Support Site has now been resolved, and the site should be operating normally again. We will resolve this incident, but please contact our support team at support@recordedfuture.com if you have any questions or concerns.<br /><br />Regards,<br />Recorded Future Platform Operations</p><p><small>Jul <var data-var='date'> 4</var>, <var data-var='time'>01:28</var> EDT</small><br><strong>Investigating</strong> - Dear Client, <br /><br />We are experiencing accessibility issues with our support site, support.recordedfuture.com, which is being worked on with high urgency by our service provider. This issue does not affect your access to the product, API, or alert delivery. It also does not impact our data collection or any other core processes.<br /><br />If you need to consult our product training soon, please refer to Recorded Future University at learning.recordedfuture.com for the time being.<br /><br />Please contact our support team at support@recordedfuture.com if you have any questions or concerns. <br /><br />Regards,<br />Recorded Future Platform Operations</p>tag:status.recordedfuture.com,2005:Incident/169111242023-06-20T10:14:09-04:002023-06-20T10:14:09-04:00Github Collection Degradation<p><small>Jun <var data-var='date'>20</var>, <var data-var='time'>10:14</var> EDT</small><br><strong>Resolved</strong> - Dear Client,<br />Thank you for your patience as we've continued to address full restoration of our Github collection processes. We are happy to relay that operations for Github collection have remained optimal with the updated solution, and we will mark this incident as resolved.<br /><br />Please contact our support team at support@recordedfuture.com if you have any questions or concerns moving forward.<br /><br />Regards,<br />Recorded Future Platform Operations</p><p><small>May <var data-var='date'>25</var>, <var data-var='time'>17:01</var> EDT</small><br><strong>Monitoring</strong> - Dear Client,<br />Thank you for your patience as we've continued to address full restoration of our Github collection processes. We are happy to relay that we have restored operations for Github collection back to normal volumes and data quality. This solution is live, and we are continuing to monitor.<br /><br />We will formally close this incident after a sustained period of stable collection. Please contact our support team at support@recordedfuture.com if you have any questions or concerns.<br /><br />Regards,<br />Recorded Future Platform Operations</p><p><small>May <var data-var='date'> 9</var>, <var data-var='time'>10:28</var> EDT</small><br><strong>Update</strong> - Dear Client,<br />Thank you for your patience as we've continued to address restoration of our Github collection processes. Our data and product teams are continuing to work hard in finding a permanent solution to restore collection back to optimal levels, and we're hopeful in having a promising path forward within the next couple of weeks.<br /><br />We will continue to keep this incident updated till we have a resolution. Please contact our support team at support@recordedfuture.com if you have any questions or concerns.<br /><br />Regards,<br />Recorded Future Platform Operations</p><p><small>Apr <var data-var='date'>28</var>, <var data-var='time'>12:00</var> EDT</small><br><strong>Update</strong> - Dear Client,<br />Thank you for your patience as we've continued to address restoration of our Github collection processes. Unfortunately, attempts to fix thus far have not resulted in optimal performance, with the volume and quality of Github data ingested much lower than previous expectations.<br />Our data and product teams are continuing to work on avenues to improve performance pertaining to ingestion of this data, but we have no firm ETA at this time.<br /><br />We will continue to keep this incident updated till we have a resolution. Please contact our support team at support@recordedfuture.com if you have any questions or concerns.</p><p><small>Apr <var data-var='date'>24</var>, <var data-var='time'>11:13</var> EDT</small><br><strong>Identified</strong> - Dear Client,<br /><br />After much work on this, a significant portion of our Github collection has been restored and is functioning. There are some remaining issues that are still being worked on, so our Github collection remains in a degraded state but with significant improvements. The priority of collection has been altered so that best match for any curated term is prioritized.<br /><br />We will continue to keep this incident updated till we have a resolution. Please contact our support team at support@recordedfuture.com if you have any questions or concerns.<br /><br />Regards,<br />Recorded Future Platform Operations</p><p><small>Apr <var data-var='date'>19</var>, <var data-var='time'>09:01</var> EDT</small><br><strong>Investigating</strong> - Dear Client,<br /><br />We have recently confirmed an ongoing service degradation with our Github collection, stemming from recent changes made by Github to their APIs. Our team is actively working to restore the collection, but we do not have a current timeline for full restoration. <br />After further investigation, we believe this incident started around April 11th, with particular impact to fast-moving terms (i.e. terms with many hits), with limited improvements seen thus far. We have also seen symptoms where old Github content appears to be ingested as new, when triggering alerts, which we believe to be related.<br /><br />We will continue to keep this incident updated till we have a resolution. In addition, we will continue to monitor other code repositories for similar behavior. Please contact our support team at support@recordedfuture.com if you have any questions or concerns.</p>tag:status.recordedfuture.com,2005:Incident/169321632023-04-21T13:14:53-04:002023-04-21T13:14:53-04:00Degraded performance<p><small>Apr <var data-var='date'>21</var>, <var data-var='time'>13:14</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Apr <var data-var='date'>21</var>, <var data-var='time'>13:05</var> EDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p>tag:status.recordedfuture.com,2005:Incident/162685892023-02-24T14:10:20-05:002023-02-24T14:10:20-05:00Partial Home Screen Outage<p><small>Feb <var data-var='date'>24</var>, <var data-var='time'>14:10</var> EST</small><br><strong>Resolved</strong> - Dear Client,<br /><br />At this time we have confirmed the fix implemented has since resolved the performance degradation in the platform. If you have any questions or are seeing any residual effects, please contact our support team at support@recordedfuture.com.<br /><br />Regards,<br />Recorded Future Platform Operations</p><p><small>Feb <var data-var='date'>24</var>, <var data-var='time'>11:57</var> EST</small><br><strong>Monitoring</strong> - Dear Client,<br /><br />We have now identified and implemented a fix for the issue regarding the reported degraded performance on the Recorded Future platform. The cause was identified as an unexpected service timeout and we are currently monitoring the fix that is now in place.<br /><br />We will follow up when the system performance returns to normal, but please contact our support team at support@recordedfuture.com if you have any questions or concerns.<br /><br />Regards,<br />Recorded Future Platform Operations</p><p><small>Feb <var data-var='date'>24</var>, <var data-var='time'>10:35</var> EST</small><br><strong>Investigating</strong> - Dear Client,<br /><br />We are currently experiencing degraded performance pertaining to the Recorded Future Platform including slow response times, which may result in errors when trying to access the user interface for the Intelligence Module Home Screens. We are currently working to resolve this problem as soon as possible.<br /><br />This issue does not affect your access to the portal or Alerting. It also does not impact our support site, support.recordedfuture.com.<br />We will follow up when the system performance returns to normal, but please contact our support team at support@recordedfuture.com if you have any questions or concerns.<br /><br />Regards,<br />Recorded Future Platform Operations</p>tag:status.recordedfuture.com,2005:Incident/161752692023-02-17T09:53:51-05:002023-02-17T09:53:51-05:00Data Processing Delays<p><small>Feb <var data-var='date'>17</var>, <var data-var='time'>09:53</var> EST</small><br><strong>Resolved</strong> - Dear Client,<br /><br />The delay in our content collection and analysis has now been resolved and operating as expected.<br /><br />Regards,<br />Recorded Future Platform Operations</p><p><small>Feb <var data-var='date'>17</var>, <var data-var='time'>08:43</var> EST</small><br><strong>Monitoring</strong> - Dear Client,<br /><br />We are making progress in reducing the earlier delay in collection. The delay is down to 15 minutes between new content collected and its availability in Recorded Future services (web application, API, and alerts).<br /><br />We will continue to monitor the situation as we work through the backlog in data. <br /><br />As described earlier, other systems are running normally, older data is still available as normal, and we do not anticipate any data losses from this issue. We will confirm when the system is back to normal, but please contact our support team at support@recordedfuture.com if you have any questions or concerns. <br /><br />Regards,<br />Recorded Future Platform Operations</p><p><small>Feb <var data-var='date'>17</var>, <var data-var='time'>08:10</var> EST</small><br><strong>Update</strong> - Dear client, <br /><br />We are currently experiencing a delay in our content collection and analysis processes by approximately 90 minutes.<br />We are continuing to investigate this issue and do not currently have an estimate for resolution at this time.<br /><br />We will follow up when the system is back to normal, but please contact our support team at support@recordedfuture.com if you have any questions or concerns.<br /><br />Regards,<br />Recorded Future Platform Operations</p><p><small>Feb <var data-var='date'>17</var>, <var data-var='time'>05:57</var> EST</small><br><strong>Investigating</strong> - Dear Client,
<br />
<br />We are currently experiencing a delay in our content collection and analysis processes by approximately 60 minutes.
<br />
<br />This means that there is a delay between when content is published and when it is available in Recorded Future’s web application, API, and alerts. Other systems are running normally, historical data is still available, and we do not anticipate any data loss from this issue.
<br />
<br />We are working to identify the root cause of the problem and do not currently have an estimate for resolution at this time.
<br />
<br />We will follow up when the system is back to normal, but please contact our support team at support@recordedfuture.com if you have any questions or concerns.
<br />
<br />Regards,
<br />Recorded Future Platform Operations</p>tag:status.recordedfuture.com,2005:Incident/161155622023-02-13T06:20:08-05:002023-02-13T06:20:08-05:00Unable to send alert emails.<p><small>Feb <var data-var='date'>13</var>, <var data-var='time'>06:20</var> EST</small><br><strong>Resolved</strong> - Dear Client,<br /><br />We are happy to report that all systems have returned to normal operations. Please reach out to support@recordedfuture.com if you have any questions.<br /><br /><br />Regards,<br />Recorded Future Platform Operations</p><p><small>Feb <var data-var='date'>13</var>, <var data-var='time'>04:01</var> EST</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Feb <var data-var='date'>13</var>, <var data-var='time'>02:55</var> EST</small><br><strong>Monitoring</strong> - Dear Client, <br /><br />The issue with outgoing email alerts has been resolved and we're currently monitoring the email backlog being processed.<br /><br />Please note that other systems including Recorded Future's web application via https://recordedfuture.com/live are unaffected.<br /><br />We will follow up when alert delivery returns to normal. Please contact our support team at support@recordedfuture.com if you have any questions or concerns. <br /><br />Regards,<br />Recorded Future Platform Operations</p><p><small>Feb <var data-var='date'>13</var>, <var data-var='time'>00:57</var> EST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Feb <var data-var='date'>12</var>, <var data-var='time'>23:30</var> EST</small><br><strong>Investigating</strong> - There’s a known issue with outgoing email alerts. The team is aware of the situation and currently working to restore service ASAP.</p>tag:status.recordedfuture.com,2005:Incident/145961502022-12-15T02:46:01-05:002022-12-15T02:46:01-05:00Platform Maintenance (December 15th, 2022)<p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>02:46</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>02:45</var> EST</small><br><strong>Update</strong> - Scheduled maintenance is still in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>00:58</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>12:16</var> EST</small><br><strong>Scheduled</strong> - Dear Client,<br /><br />Fusion database maintenance is scheduled for Thursday, December 15th, starting at 2am EST, and finishing no later than 5am EST. During this period, all datasets created by Fusion and scheduled to run during the maintenance window (including all risklists) may be delayed.<br /><br />All premier integrations that utilize risklists will be affected, as well as clients with scheduled, customized datasets generated via Fusion. Please note that other application systems and services including Recorded Future’s web application portal (https://app.recordedfuture.com/live) should remain unaffected.<br /><br />Please contact our support team at support@recordedfuture.com if you have any questions or concerns.<br /><br />Regards,<br />Recorded Future Platform Operations</p>tag:status.recordedfuture.com,2005:Incident/143225982022-12-04T06:45:28-05:002022-12-04T06:45:28-05:00Attack Surface Intelligence (ASI) Outage<p><small>Dec <var data-var='date'> 4</var>, <var data-var='time'>06:45</var> EST</small><br><strong>Resolved</strong> - Dear Client,<br /><br />We are happy to report that all systems have returned to normal operations. Please reach out to support@recordedfuture.com if you have any questions.<br /><br />Regards,<br />Recorded Future Platform Operations</p><p><small>Dec <var data-var='date'> 4</var>, <var data-var='time'>05:44</var> EST</small><br><strong>Identified</strong> - Dear Client,<br /><br />We are currently experiencing access issues with our Attack Surface Intelligence Platform which results in errors and intermittent outages. We are currently working to resolve this problem as soon as possible.<br /><br />We will follow up when the system performance returns to normal, but please contact our support team at support@recordedfuture.com if you have any questions or concerns.<br /><br />Regards,<br />Recorded Future Platform Operations</p>tag:status.recordedfuture.com,2005:Incident/126327652022-10-27T05:15:01-04:002022-10-27T05:15:01-04:00Recorded Future Portal and API Disruption<p><small>Oct <var data-var='date'>27</var>, <var data-var='time'>05:15</var> EDT</small><br><strong>Resolved</strong> - Dear Client,<br /><br />We are happy to report that all systems have returned to normal operations. Please reach out to support@recordedfuture.com if you have any questions.<br /><br />Regards,<br />Recorded Future Platform Operations</p><p><small>Oct <var data-var='date'>27</var>, <var data-var='time'>04:39</var> EDT</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Oct <var data-var='date'>27</var>, <var data-var='time'>04:18</var> EDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Oct <var data-var='date'>27</var>, <var data-var='time'>04:18</var> EDT</small><br><strong>Investigating</strong> - Dear Client,<br /><br />We are currently experiencing access issues with Recorded Future Platform which results in errors and intermittent outages. We are currently working to resolve this problem as soon as possible.<br /><br />We will follow up when the system performance returns to normal, but please contact our support team at support@recordedfuture.com if you have any questions or concerns.<br /><br />Regards,<br />Recorded Future Platform Operations</p>tag:status.recordedfuture.com,2005:Incident/109050332022-08-25T04:37:41-04:002022-08-25T04:37:41-04:00Recorded Future Portal Disruption<p><small>Aug <var data-var='date'>25</var>, <var data-var='time'>04:37</var> EDT</small><br><strong>Resolved</strong> - Dear Client,<br /><br />We are happy to report that all systems have returned to normal operations. Please reach out to support@recordedfuture.com if you have any questions.<br /><br />Regards,<br />Recorded Future Platform Operations</p><p><small>Aug <var data-var='date'>25</var>, <var data-var='time'>02:24</var> EDT</small><br><strong>Monitoring</strong> - Dear Client,<br /><br />The underlying issue previously impacting several services including the Portal, API, and Alerts including email delivery is resolved. System performance and response times are back to normal and closely being monitored by our Platform Operations team.<br /><br />Regards,<br />Recorded Future Platform Operations</p><p><small>Aug <var data-var='date'>24</var>, <var data-var='time'>23:04</var> EDT</small><br><strong>Identified</strong> - Dear Client,<br /><br />We have identified the root cause of the platform performance issues and are actively working with our 3rd party vendor to restore full service. Our engineering team is making progress in restoring performance, however, several services remain significantly affected including the Portal, API, and Alerts including email delivery.<br /><br />We are actively assessing impact and will provide information as soon as possible on collection and alerting that would have been expected during this period. Historical collection is unaffected.<br /><br />Additional updates will be provided as we establish an ETA for resolution and recover to typical platform performance.<br /><br />Regards,<br />Recorded Future Platform Operations</p><p><small>Aug <var data-var='date'>24</var>, <var data-var='time'>18:59</var> EDT</small><br><strong>Investigating</strong> - Dear Client,<br /><br />We are currently experiencing degraded performance pertaining to the Recorded Future Platform including slow response times, which may result in errors when trying to access user interface, collection processing, and alerts. We are currently working to resolve this problem as soon as possible.<br /><br />This issue does not affect your access to the portal. It also does not impact our support site, support.recordedfuture.com.<br /><br />We will follow up when the system performance returns to normal, but please contact our support team at support@recordedfuture.com if you have any questions or concerns.<br /><br />Regards,<br />Recorded Future Platform Operations</p>tag:status.recordedfuture.com,2005:Incident/107431472022-08-02T09:59:16-04:002022-08-02T09:59:16-04:00Recorded Future Website Disruption<p><small>Aug <var data-var='date'> 2</var>, <var data-var='time'>09:59</var> EDT</small><br><strong>Resolved</strong> - Dear Customer,<br /><br />The company homepage is now working as expected. <br /><br />Please contact our support team at support@recordedfuture.com if you have any questions or concerns. <br /><br />Best regards,<br />Recorded Future Platform Operations</p><p><small>Aug <var data-var='date'> 2</var>, <var data-var='time'>06:43</var> EDT</small><br><strong>Investigating</strong> - Dear Client,<br /><br />We are currently experiencing a service disruption pertaining to the Recorded Future’s website, which may result in errors trying to access www.recordedfuture.com. We are currently working to resolve this problem as soon as possible.<br /><br />This issue does not affect your access to the product, API, or alert delivery. It also does not impact our data collection or any other core processes. Our support site, support.recordedfuture.com is not affected.<br /><br />We will follow up when the system performance returns to normal, but please contact our support team at support@recordedfuture.com if you have any questions or concerns.<br /><br />Regards,<br />Recorded Future Platform Operations</p>tag:status.recordedfuture.com,2005:Incident/103721432022-06-30T14:58:20-04:002022-06-30T15:01:15-04:00Disruption to Indicator Risk Scoring<p><small>Jun <var data-var='date'>30</var>, <var data-var='time'>14:58</var> EDT</small><br><strong>Resolved</strong> - Dear Client,<br /><br />We're happy to say this incident is fully resolved, with entity and platform risk scoring functioning at optimal levels.<br /><br />A post mortem will be made available for clients that require it via https://status.recordedfuture.com/#past-incidents , and can be obtained directly from your customer success consultant. Otherwise, please contact our support team at support@recordedfuture.com if you have any questions.<br /><br />Regards,<br />Recorded Future Platform Operations</p><p><small>Jun <var data-var='date'>24</var>, <var data-var='time'>14:01</var> EDT</small><br><strong>Update</strong> - Dear Client,<br /><br />We wanted to provide an update pertaining to the correction and recovery of risk scoring data affected by this service disruption. At this point in time, all domain indicators with false malicious level scoring have been corrected in the platform, with only a very small amount URLs and IPs to correct that are of a false malicious risk level. All affected hashes, as well as any remaining indicators with false malicious level scoring should be fixed over the weekend. Any other related issues, including false suspicious level risk indicators, should be completely corrected by early next week.<br /><br />We will continue to provide updates as they become available, and a post mortem will be provided for those clients that require it. Please contact our support team at support@recordedfuture.com if you have any questions in the interim.<br /><br />Regards,<br />Recorded Future Platform Operations</p><p><small>Jun <var data-var='date'>21</var>, <var data-var='time'>13:54</var> EDT</small><br><strong>Monitoring</strong> - Dear Client,<br /><br />We have seen incidents pertaining to indicators in our platform reflecting false positive elevations in risk scoring, possibly to malicious / very malicious levels. Although this affects all types of indicators in the platform, the total number of entities affected make up roughly 5% or less of each of our default risk lists for each entity type.<br /><br />At this point in time, we have fixed the defect that has caused this behavior, and have already started applying mitigation or removing incorrect risk scores where applicable. We expect corrections to be in place within the next 24 hours for the majority of high risk indicators, but we will continue monitor the rest of this week for any other issues, and fix all remaining discrepancies.<br /><br />We will continue to provide updates as they become available. Please contact our support team at support@recordedfuture.com if you have any questions.<br /><br />Regards,<br />Recorded Future Platform Operations</p>tag:status.recordedfuture.com,2005:Incident/103666742022-06-21T04:35:31-04:002022-06-21T04:35:31-04:00Minor service outage for User Interface, Mobile App, Support Site, Recorded Future University<p><small>Jun <var data-var='date'>21</var>, <var data-var='time'>04:35</var> EDT</small><br><strong>Resolved</strong> - Dear Client,<br />We are happy to report that all systems have returned to normal operations. Please reach out to support@recordedfuture.com if you have any questions.<br />Regards,<br />Recorded Future Platform Operations</p><p><small>Jun <var data-var='date'>21</var>, <var data-var='time'>03:47</var> EDT</small><br><strong>Identified</strong> - Dear Client,<br />We have identified the root cause to our authentication service. The issue has been identified with our service provider Cloudflare who are currently working on a resolution.<br />We apologise for any inconvenience this may have caused, but please contact our support team at support@recordedfuture.com if you have any questions.<br />Regards,<br />Recorded Future Platform Operations</p><p><small>Jun <var data-var='date'>21</var>, <var data-var='time'>03:11</var> EDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Jun <var data-var='date'>21</var>, <var data-var='time'>03:10</var> EDT</small><br><strong>Investigating</strong> - Dear Client,<br />We are currently experiencing an issue with our authentication service, which may affect some user’s ability to log in to the user interface. This impacts users not able to log in to our User Interface, Mobile App, Support Site and Recorded Future University.<br />We are currently monitoring the situation and will provide updates as they become available. Please reach out to support@recordedfuture.com if you have any questions.<br />Regards,<br />Recorded Future Platform Operations</p>tag:status.recordedfuture.com,2005:Incident/101620442022-06-13T03:57:06-04:002022-06-13T03:57:06-04:00Platform Maintenance (June 13th, 2022)<p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>03:57</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>02:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jun <var data-var='date'> 6</var>, <var data-var='time'>15:51</var> EDT</small><br><strong>Scheduled</strong> - Dear Client,<br /><br />On Monday, June 13th, 2022, we are planning a platform maintenance centered on database migration to a new cluster, as a means to improve overall stability of the Recorded Future platform.<br /><br />The timeframe of the maintenance will be from 2am - 5am EDT on the 13th. During this window, the List API will be unavailable. Additionally, adding or updating lists via the user interface will also be affected during this service window.<br /><br />Please note that other systems and services including Recorded Future’s web application (https://app.recordedfuture.com/live) and other API features will remain unaffected.<br /><br />Please contact our support team at support@recordedfuture.com if you have any questions or concerns.<br /><br />Regards,<br />Recorded Future Platform Operations</p>tag:status.recordedfuture.com,2005:Incident/99595972022-05-17T05:53:13-04:002022-05-17T05:53:13-04:00Platform Maintenance (May 17th, 2022)<p><small>May <var data-var='date'>17</var>, <var data-var='time'>05:53</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has now been completed. The system is back to normal operations.</p><p><small>May <var data-var='date'>17</var>, <var data-var='time'>04:45</var> EDT</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>May <var data-var='date'>17</var>, <var data-var='time'>04:44</var> EDT</small><br><strong>Update</strong> - Scheduled maintenance is still in progress. We will provide updates as necessary.</p><p><small>May <var data-var='date'>17</var>, <var data-var='time'>02:01</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>May <var data-var='date'>10</var>, <var data-var='time'>12:19</var> EDT</small><br><strong>Scheduled</strong> - Dear Client, <br /><br />On Tuesday, May 17th, 2022, we are planning a platform maintenance centered on database migration to a new cluster, as a means to improve overall stability of the Recorded Future platform.<br /><br />The timeframe of the maintenance will be from 2am - 6am EDT on the 17th. During this window, there will be a delay in triggering and delivery of dynamic alerts, which will resolve itself once the migration is complete.<br /><br />Please note that other systems and services including Recorded Future's web application (https://app.recordedfuture.com/live) will remain unaffected.<br /><br />Please contact our support team at support@recordedfuture.com if you have any questions or concerns. <br /><br />Regards,<br />Recorded Future Platform Operations</p>tag:status.recordedfuture.com,2005:Incident/99670622022-05-11T17:15:27-04:002022-05-11T17:15:27-04:00Slow System Response Time<p><small>May <var data-var='date'>11</var>, <var data-var='time'>17:15</var> EDT</small><br><strong>Resolved</strong> - Dear Client,<br /><br />We have since identified and resolved the issues surrounding the UI and Alerts. The system has now returned to normal operation.</p><p><small>May <var data-var='date'>11</var>, <var data-var='time'>13:08</var> EDT</small><br><strong>Monitoring</strong> - Dear Client,<br /><br />We are currently seeing improved response times in the UI. Alerts appear to be delayed at this time. Our engineers are continuing to monitor and resolve any problems as quickly as possible.<br /><br />We will follow up when the system is back to normal, but please contact our support team at support@recordedfuture.com if you have any questions or concerns.</p><p><small>May <var data-var='date'>11</var>, <var data-var='time'>10:35</var> EDT</small><br><strong>Investigating</strong> - Dear Client,<br /><br />We are currently seeing slow response times and intermittent outages in the UI. Our engineers are working to resolve this problem as quickly as possible.<br /><br />We will follow up when the system is back to normal, but please contact our support team at support@recordedfuture.com if you have any questions or concerns.</p>tag:status.recordedfuture.com,2005:Incident/96487742022-03-28T12:42:59-04:002022-03-28T12:42:59-04:00Slow System Response Time<p><small>Mar <var data-var='date'>28</var>, <var data-var='time'>12:42</var> EDT</small><br><strong>Resolved</strong> - Dear Client,<br /><br />The issue causing slow UI and API response times is now fully resolved.<br /><br />Please contact our support team at support@recordedfuture.com if you have any questions or concerns.<br /><br />Regards,<br />Recorded Future Platform Operations</p><p><small>Mar <var data-var='date'>28</var>, <var data-var='time'>11:21</var> EDT</small><br><strong>Monitoring</strong> - Dear Client, <br /><br />The issue causing slow UI and API response times is resolved. We will continue to monitor the situation. <br /><br />Please contact our support team at support@recordedfuture.com if you have any questions or concerns. <br /><br />Regards,<br />Recorded Future Platform Operations</p><p><small>Mar <var data-var='date'>28</var>, <var data-var='time'>10:16</var> EDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Mar <var data-var='date'>28</var>, <var data-var='time'>10:08</var> EDT</small><br><strong>Investigating</strong> - Dear Client, <br /><br />We are currently seeing slow response times and intermittent outages in the UI and API. Our engineers are working to resolve this problem as quickly as possible. <br /><br />We will follow up when the system is back to normal, but please contact our support team at support@recordedfuture.com if you have any questions or concerns. <br /><br />Regards,<br />Recorded Future Platform Operations</p>