The Collection process and Alerts are now running. There is a delay of about 1 hour before we are fully back to normal. ETA for completion is 7.30 AM EST. We are currently verifying the whole system.
Best regards
// Petter Eriksson
Posted Nov 24, 2016 - 06:25 EST
Update
Dear Customer,
The maintenance work is in progress. New ETA is 6 AM EST.
Best regards
// Petter
Posted Nov 24, 2016 - 05:45 EST
Update
Dear Customer,
We are still in progress but are facing about 1 hour delay. The UI and API will open up shortly, but new data is still in waiting mode for about 1 hour.
Best regards
// Petter VP Engineering
Posted Nov 24, 2016 - 04:29 EST
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Nov 24, 2016 - 03:00 EST
Scheduled
Dear Customer,
Recorded Future will be undergoing system maintenance from 3am-4am EST on Thursday, November 24. During that time, our web application and API will be unavailable and alerts will be delayed.
Collection of new content will continue as normal, and alert rules scheduled to run during the planned downtime will be queued and run when we restart the system.
We will update the status page at status.recordedfuture.com as maintenance progresses. Please contact our support team at support@recordedfuture.com if you have any questions or concerns.
Thank you,
Chris
PS - We hope all of you in the US enjoy a delicious Thanksgiving!
Chris Holden
Director of Customer Success
Recorded Future