Alert outage between 5:30-6:30am EST

Incident Report for Recorded Future

Resolved

Dear Customer,

Alerts scheduled for this morning between 5:30-6:30am EST were not run due to an outage in our alerting infrastructure. Both email alerts and in-app notifications were affected.

While alerts did not fire, data was collected and processed as normal. Information matching alert rules missed this morning will be captured the next time the alert runs, meaning, if your alert is scheduled to run at 6am EST, then you can expect missed information to appear in tomorrow's 6am alert. Users can also check for new content of interest by querying directly in the UI.

We have resolved this issue and all systems are now operating normally. Please contact our support team at support@recordedfuture.com if you have any questions or concerns.

Thank you,
Chris

Chris Holden
Director of Intelligence Services
Recorded Future

Posted Jun 20, 2017 - 09:10 EDT