Recorded Future Status

All Systems Operational

About This Site

Welcome to Recorded Future's status page. Visit support.recordedfuture.com for further help and support.

The Recorded Future Team

User Interface Operational

Alerts Operational

API Operational

Attack Surface Intelligence Operational

Collection and Processing Operational

Payment Fraud Intelligence Operational

Sandbox Operational

Recorded Future AI Operational

Mobile application Operational

Browser Extension Operational

Support Site Operational

Company homepage Operational

Recorded Future University Operational

The Record by Recorded Future Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jul 5, 2025

No incidents reported today.

Jul 4, 2025

No incidents reported.

Jul 3, 2025

No incidents reported.

Jul 2, 2025

No incidents reported.

Jul 1, 2025

Recorded Future Sandbox Service Disruption

Postmortem - Read details
Jul 3, 17:19 EDT

Resolved - Dear Recorded Future Customers,

We want to inform you that the Sandbox service disruption and degraded performance have now been resolved. System performance and response times are back to normal.

Please contact our support team at support@recordedfuture.com if you have any questions or concerns.

Regards,
Recorded Future Platform Operations
Jul 1, 19:13 EDT

Monitoring - Dear Customer,

A fix has been applied for all Sandbox sites, including for sandbox.recordedfuture.com. Our team is monitoring and addressing additional remaining service restoration, but the Sandbox feature should be working normally at this point. We will post an update when we consider the incident fully resolved.

Please contact our support team at support@recordedfuture.com if you have any questions.

Regards,
Recorded Future Platform Operations
Jul 1, 15:40 EDT

Identified - Dear Customer,

We are making progress with our recovery of the Sandbox feature to optimal performance levels, with our private.tria.ge site now available and operational. We are still working on restoring full access to the Sandbox on the sandbox.recordedfuture.com site, and will continue to provide updates as they become available.

Please contact our support team at support@recordedfuture.com if you have any questions.

Regards,
Recorded Future Platform Operations
Jul 1, 14:26 EDT

Investigating - Dear Customer,

We are currently experiencing a service disruption to our Sandbox feature, with access currently unavailable on sandbox.recordedfuture.com and private.tria.ge . We're currently reviewing the incident with high urgency, and will continue to provide updates as they become available.

Please contact our support team at support@recordedfuture.com if you have any questions.

Regards,
Recorded Future Platform Operations
Jul 1, 12:34 EDT

Jun 30, 2025

No incidents reported.

Jun 29, 2025

No incidents reported.

Jun 28, 2025

No incidents reported.

Jun 27, 2025

No incidents reported.

Jun 26, 2025

Performance issues with our Browser Extension

Resolved - Dear Customer,

The performance issues with our Browser Extension have been resolved.

Please contact our support team at support@recordedfuture.com if you have any questions or concerns.

Regards,
Recorded Future Platform Operations
Jun 26, 09:35 EDT

Investigating - Dear Customer,

We are experiencing performance issues with our Browser Extension and our engineers are currently working to resolve this problem as quickly as possible.

Please contact our support team at support@recordedfuture.com if you have any questions or concerns.

Regards,
Recorded Future Platform Operations
Jun 26, 07:38 EDT

Jun 25, 2025

No incidents reported.

Jun 24, 2025

No incidents reported.

Jun 23, 2025

Degradation in Service for Advanced Query Builder and Viewing Alerts

Resolved - Dear Recorded Future Customers,

We want to inform you that our Advanced Query Builder and viewing alerts in the Alerts Dashboard degraded performance have been resolved. System performance and response times are back to normal.

Please contact our support team at support@recordedfuture.com if you have any questions or concerns.

Regards,
Recorded Future Platform Operations
Jun 23, 23:06 EDT

Monitoring - A fix has been implemented and we are monitoring the results.
Jun 23, 22:40 EDT

Investigating - Dear Recorded Future Customers,

We want to inform you that our Advanced Query Builder and viewing alerts in the Alerts Dashboard are both currently experiencing degraded performance. Our team is actively investigating the issue and working to restore full functionality as quickly as possible.

We apologize for any inconvenience this may cause and appreciate your patience. We will continue to provide updates as more information becomes available.
Jun 23, 19:36 EDT

Jun 22, 2025

No incidents reported.

Jun 21, 2025

No incidents reported.