Lost Alert Content (2/10/2017)

Incident Report for Recorded Future

Resolved

Dear Customer,

Some Recorded Future alerts scheduled to send this morning between 5:15 and 6:25 AM (EST) were lost due to a partial outage of our alerting infrastructure. This affected both email alerts and in-app notifications. Not all alerts were affected. We have identified what caused the outage and taken steps to prevent it from occurring again.

While some alerts did not send, data was collected and processed as normal. Users can check for new items of interest by querying results directly in the UI.

Please contact our support team at support@recordedfuture.com if you have any questions or concerns.

Thank you,
Chris

Chris Holden
Director of Intelligence Services
Recorded Future

Posted Feb 10, 2017 - 15:19 EST