Query Loading Errors

Incident Report for Recorded Future

Resolved

Dear Client,

We have identified the root cause to our query loading error, and have resolved the issue. Opening queries in Analysis Views in Recorded Future is operating normally.

We apologise for any inconvenience this may have caused, but please contact our support team at support@recordedfuture.com if you have any questions.

Regards,
Recorded Future Platform Operations

Posted Oct 29, 2020 - 07:53 EDT

Investigating

Dear Client,

We are experiencing performance issues with queries at this time, with content not loading in Analysis Views. API access is not affected by this disruption, and no other Recorded Future processes are affected at this time. Our engineers are currently working to resolve this problem as quickly as possible, and we will provide an update when we have more information.

Please contact our support team at support@recordedfuture.com if you have any questions or concerns.

Regards,
Recorded Future Platform Operations

Posted Oct 29, 2020 - 06:54 EDT

This incident affected: User Interface.