Identified - Dear client,
We are currently experiencing high system load that is resulting in delays related to the updating, processing, and importing into lists and watch lists. We are working on addressing the issue to bring the processing queue back to optimal performance levels, but you may see list updates in a prolonged processing status for the moment. We have no ETA for resolution at this time, but expect this may continue into early next week. All other user interface and API features should be unaffected by this incident, and we will continue to provide updates as they become available.
Please contact our support team at supp[email protected], or your Intelligence Services Consultant if you have further questions.
Thank you,
Chris Holden
VP of Intelligence Services
Jan 17, 10:10 EST
We are currently experiencing high system load that is resulting in delays related to the updating, processing, and importing into lists and watch lists. We are working on addressing the issue to bring the processing queue back to optimal performance levels, but you may see list updates in a prolonged processing status for the moment. We have no ETA for resolution at this time, but expect this may continue into early next week. All other user interface and API features should be unaffected by this incident, and we will continue to provide updates as they become available.
Please contact our support team at supp[email protected], or your Intelligence Services Consultant if you have further questions.
Thank you,
Chris Holden
VP of Intelligence Services
Jan 17, 10:10 EST
About This Site
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Operational
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Degraded Performance
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Recorded Future Maintenance - Platform Alert Email Address
Jan 7, 15:45-15:50 EST
Dear Client,
We recently updated our alert infrastructure to improve email delivery. As part of that update, the email address that alerts come from has changed from [email protected] to [email protected]. There was no downtime due to this change.
We recommend whitelisting that email address, and updating any processes that may sort or filter alert emails based on the sender address.
More email whitelisting indicators are available on our support site here: https://support.recordedfuture.com/hc/en-us/articles/115005264207-Whitelisting-Recorded-Future-Emails
Please contact our support team at [email protected], or your Intelligence Services Consultant if you have further questions.
Thank you,
Chris Holden
VP of Intelligence Services
Posted on Jan 7, 15:44 EST
We recently updated our alert infrastructure to improve email delivery. As part of that update, the email address that alerts come from has changed from [email protected] to [email protected]. There was no downtime due to this change.
We recommend whitelisting that email address, and updating any processes that may sort or filter alert emails based on the sender address.
More email whitelisting indicators are available on our support site here: https://support.recordedfuture.com/hc/en-us/articles/115005264207-Whitelisting-Recorded-Future-Emails
Please contact our support team at [email protected], or your Intelligence Services Consultant if you have further questions.
Thank you,
Chris Holden
VP of Intelligence Services
Posted on Jan 7, 15:44 EST