We recently experienced a service disruption regarding a series of Recorded Future Alerts. Our Platform Operations team recognized the disruption and worked quickly to resolve this incident. Between roughly 13:45-16:45 UTC on August 1st, a series of Alerts could not be generated.
We are still investigating the initial cause. While services remain operational, a post-mortem will be updated once our investigation has completed. Please contact our support team at support@recordedfuture.com if you have any questions.
Regards, Recorded Future Platform Operations
Aug 2, 13:41 EDT
We are pleased to inform you that the service disruption affecting the Recorded Future application portal has been resolved. All systems are now operating normally.
If you have any remaining questions or continue to experience issues, please contact our support team at support@recordedfuture.com.
Regards, Recorded Future Platform Operations
Jul 30, 09:15 EDT
Monitoring -
Dear Customer,
We have identified the root of instability and believe we have restored performance to optimal levels.
We will continue to monitor to ensure services remain fully available and provide an update when the incident is fully resolved. Please contact our support team at support@recordedfuture.com if you have any questions.
Regards, Recorded Future Platform Operations
Jul 30, 05:24 EDT
Investigating -
Dear Customer,
We are currently experiencing a service disruption with the Recorded Future application portal. Our Platform Operations team are actively working on restoring accessibility to an optimal level of service.
We will continue to provide updates as they become available. Please contact our support team at support@recordedfuture.com if you have any questions.
Regards, Recorded Future Platform Operations
Jul 30, 02:55 EDT