We are happy to report that all systems have returned to normal operations. Please reach out to support@recordedfuture.com if you have any questions.
Regards, Recorded Future Platform Operations
Posted Feb 13, 2023 - 06:20 EST
Update
We are continuing to monitor for any further issues.
Posted Feb 13, 2023 - 04:01 EST
Monitoring
Dear Client,
The issue with outgoing email alerts has been resolved and we're currently monitoring the email backlog being processed.
Please note that other systems including Recorded Future's web application via https://recordedfuture.com/live are unaffected.
We will follow up when alert delivery returns to normal. Please contact our support team at support@recordedfuture.com if you have any questions or concerns.
Regards, Recorded Future Platform Operations
Posted Feb 13, 2023 - 02:55 EST
Identified
The issue has been identified and a fix is being implemented.
Posted Feb 13, 2023 - 00:57 EST
Investigating
There’s a known issue with outgoing email alerts. The team is aware of the situation and currently working to restore service ASAP.